Faq
Q: What is your company?
A: We are Ningbo Yicheng Technology Co., Ltd. We are based in Ningbo, China, and specialize in manufacturing small kitchen appliances such as electric grills, sandwich makers, waffle makers, and air fryers. We focus on providing OEM and ODM services for brand owners and supermarket clients.
Q: What are your core values and mission?
A: We aim to provide high-quality OEM and ODM services to kitchen appliance brands and overseas supermarket clients in North America and Europe. Our strength lies in our ability to participate fully in product development, from design and R&D to mold making and manufacturing, ensuring each product meets the client's expectations.
Q: How can I purchase your products?
A: We focus on the B2B market and work with brand owners and supermarket clients through OEM and ODM models. If you are interested in cooperation, please contact us directly.
Q: What payment methods do you accept?
A: For new customers, we only accept T/T. For long-term and high-quality customers, we also support L/C and O/A.
Q: What is your order processing and shipping time?
A: Our order cycle is 45 days. From order confirmation to shipment, we strive to complete all processes within 45 days.
Q: Do you offer international shipping?
A: Yes, we offer international shipping mainly to North America and Europe via sea or rail.
Q: Do your products come with a warranty? How long is the warranty period?
A: Yes, all our products come with a 12-Months warranty. During the warranty period, if there are any non-human damage issues, we will repair or replace the product for free.
Q: How can I contact you if I have questions or need help?
A: You can contact us through the following channels:
Email:[email protected]
Phone/Whatsapp: +86 18658253398
Online customer service: Visit our website and click on the online customer service
Q: What are your customer support hours?
A: Our customer support team is available every day from 9 AM to 9 PM,Mon to Sun.
Q: What is your Minimum Order Quantity (MOQ)?
A: Our Minimum Order Quantity (MOQ) is 2000 units.
Q: Do your products have international certifications?
A: Yes, our products have various international certifications, including CE, RoHS, and ETL, ensuring product quality and safety.